Frequently Asked Questions
Find answers to common questions about our products and services.
How can I contact customer support?
You can reach our customer support team via email or through WhatsApp at +201004181782. We aim to respond within 24 hours on business days.
How do I find the right size?
We have a detailed size guide available on each product page. If you're between sizes, we
What payment methods do you accept?
We accept cash on delivery.
What is your return policy?
Exchange and Return Policy
Exchange:
Exchanges are available within 14 days of receiving the order, provided the item is in its original condition—unused and unwashed—and retains all tags and packaging.
Returns:
Returns are accepted only while the delivery representative is present, allowing for the item to be inspected before they leave.
How do I return or exchange an item?
To return or exchange an item, please contact our customer support team with your order number and reason for return. We'll guide you through the process.
