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Estimated Delivery:Aug 08 - Aug 12
You have 14 days from the date we receive your order. After this period, we will not be able to accept any requests. The product must be in its original condition – unworn, unused, with all tags attached, and in its original packaging. It would be very helpful if you could send us a photo or proof of the product's condition when we review your request. All exchange requests are submitted exclusively through our Instagram account. Shipping fees are payable again for exchanges or returns. An additional 20 EGP will be added to the original shipping price for exchanges or returns.
لديك 14 يومًا من تاريخ استلام طلبك. بعد هذه المدة، لن نتمكن من قبول أي طلبات. يجب أن يكون المنتج في حالته الأصلية - غير ملبوس، وغير مستخدم، مع جميع الملصقات، وفي عبوته الأصلية. سيكون من المفيد جدًا لو أرسلت لنا صورة أو دليلًا على حالة المنتج عند مراجعة طلبك. تُقدّم جميع طلبات الاستبدال حصريًا عبر حسابنا على إنستغرام. تُدفع رسوم الشحن مرة أخرى عند الاستبدال أو الإرجاع. سيتم إضافة 20 جنيهًا مصريًا إلى سعر الشحن الأصلي للاستبدال أو الإرجاع.
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Discover more in our FAQ
How can I contact customer support?
You can reach our customer support team via email or through whatsapp +201004181782 form on our website. We aim to respond within 24 hours on business days.
How do I find the right size?
We have a detailed size guide available on each product page. If you're between sizes, we recommend sizing up for a more comfortable fit.
Can I cancel or modify my order after placing it?
Orders can be cancelled or modified within 24 hours of placement. Please contact us as soon as possible and we'll do our best to help.
What payment methods do you accept?
We accept cash on delivery
How do I return or exchange an item?
To return or exchange an item, please contact our customer support team with your order number and reason for return. We'll guide you through the process.
What is your return policy?
We accept returns within 14 days of delivery. Items must be unused, unwashed, and in their original packaging. Please contact us to initiate a return.
